Shipping Information
We dispatch all products from Amman through our reliable shipping partners, Products are usually shipped within 3-10 business days.
Standard shipping within Amman is complimentary. Express fast delivery is available for an extra charge. Standard delivery fees for locations outside Amman are provided upon request.
For international shipments, please note that customs clearance and any associated duties or taxes are not included in the product price. These charges are the responsibility of the customer. Shipping fees will be calculated and confirmed upon request.
For further inquiries, contact us at themasrigroup@gmail.com. Our customer service is available 24/7.
Return Policy
At Refyned, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to assist you.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact our customer service at themasrigroup@gmail.com. to initiate the return process.
Please do not return the purchased item directly to the retailers from whom you made the purchase. We will provide you with instructions for returning your item.
Customs & Duties
Please note that for international orders, additional customs duties, fees, or taxes may be imposed by your country's customs department. These charges are not included in the item's price or shipping cost. The recipient of the order is responsible for any and all customs duties, fees, or taxes incurred. As customs policies and import duties vary by country, we recommend contacting your local customs office for more information on potential charges before placing your order.
If you have any questions or concerns, please reach out to us at themasrigroup@gmail.com before making your purchase. We are happy to assist and provide guidance.
Refunds
We want you to be completely satisfied with your purchase from us. If you are not entirely happy with your order, we offer a straightforward refund policy. To be eligible for a refund, please ensure the following:
The item must be returned within 30 days of receipt.
The item should be unused, in its original condition, and in the original packaging.
Please provide the order number and reason for return when contacting our customer service team.